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(866) 440-2739

**All embroidered apparel is made-to-order.  For this reason, shipping times (2-day, etc) apply to actual transit time, not from when your order was placed.  Thank you.**

All orders will be processed and shipped within 7-10 business days. Rush orders are available upon request, please contact us at our toll free number (866) 440-2739 and speak to a sales associate.

Shipping Charges:

Shipping charges will be calculated during the check out process. Shipping costs are based on weight of the order and how far your location is from our warehouse. Select your items, start the check out process, you will be shown your shipping charges before you enter your credit card information.

Ground Delivery Time:

UPS Ground:
UPS ground which normally takes 2-8 business days for delivery, depending on how far your address is away from our warehouses please see our Shipping Map below.

3 Day Select:
(3 Day Select is twice as fast as Ground) Selecting 3-Day Select does NOT mean you will receive your order three days after the order is placed. Rather, you will reduce the transit time of your shipment to three business days. 2-day as well as next-day are available with the same principals

Track or check the status of my Order:
Customers who wish to check on the status of their order may e-mail us at
customerservice@threadworksinc.com or call (866) 440-2739 during operating hours and request the status of their order. If possible, please have the order number readily available as this may expedite the checking of the status of your order. Online orders may be checked simply by logging in and going to status.